Customer Success Coaching

Accelerate Value and Increase Adoption

Software is only as good as your ability to use it to deliver value. That’s why we include the expertise and experience of a Customer Success Coach in all of our client engagements.

According to a Cisco Survey, the ‘human factor’ was listed as the top reason for successful IIOT projects.

Your coach is with you throughout your digital journey. Beginning with the rapid deployment of Automation Intellect, a structured training program led by your coach will accelerate time-to-value and operational performance.

Beyond training, coaches are focused on continuous problem solving, optimizing data insights and sustaining performance improvements.

 

Change Management

In our experience working with global manufacturers, change management is one of the most challenging and unexpected aspects of implementing new technologies.

Our coaches take a proactive approach to ensure positive cultural change and user adoption in order to achieve performance improvements.

Continuous Improvement

Our coaching team has deep manufacturing expertise with a track record of delivering rapid improvements through Six Sigma principles.

Automation Intellect jumped at every business opportunity that requires hard-to-find detail and made a solution that can drive continuous improvement projects for years!

Continuous Improvement Manager
GLOBAL AUTOMOTIVE SUPPLIER

We help our clients use data insights to drive continuous improvement initiatives and sustain long term improvements by tracking them in the Automation Intellect platform.

Problem Solving

Our coaches work with your team on a weekly basis to facilitate root cause analysis, solve costly production issues and implement problem solving techniques.

With guidance from Automation Intellect, we were able to improve cash flow based on downtime reduction and waste elimination.

Senior Industrial Engineer
TIER ONE AUTOMOTIVE MANUFACTURER

What’s Included

  • Implementation – Low disruption process takes just days
  • Training – Full training for staff including how to use insights to improve performance
  • Weekly meetings with staff
  • Bi-Weekly meetings with plant leadership
  • Problem solving webinars